Police Station Visitors Week 2006

In a one-week period starting on October 29 2006, more than a thousand civilian visitors inspected 471 police stations in 23 countries around the globe. This unique global event --the Police Station Visitors Week-- was organized by Altus to assess the quality of service delivered in the participating police departments, to identify some of the best practices in use by police, and to strengthen the accountability of police to the local citizens whom they serve.

The visitors used a special kit developed by Altus to guide their visit, following protocols that were the same around the world. Immediately after each visit, the visitors answered 20 questions about what they observed. Altus collected the scores over a secure web site and verified them. The scores are based on visitorsí individual perceptions about the police stations. Expectations for police service vary across countries and within localities. As a result, the scores measure the extent to which visitors perceive the police in particular stations to be meeting or even exceeding local expectations in globally comparable areas of service. Altus designed the scoring system to channel the opinions of local visitors into measures that are useful to police officials. The Altus Global Alliance used the ratings supplied by the visitors to calculate an overall score for each station, as well as separate scores in the following five categories of service:

Community Orientation

Physical Conditions

Equal Treatment of the Public

Transparency and Accountability

Detention Conditions

National report on Russia (available in Russian)

National report on Latvia (available in Russian and in English)

Regional report . Netherlands, Russia, Latvia.(available in English)

Global report (available in English)